LBWF and customer service: ‘I wouldn’t even give this council 1 star’ UPDATED
LBWF likes to project itself as a ‘forward-thinking’ and ‘innovative’ council, listening to the preoccupations of its residents in order to deliver ‘high-quality public services’, and thus improve everyone’s lives. But as this blog periodically points out, projected image and hard reality are often two very different things. A further depressing example of such divergence is the way that LBWF hand... »