LBWF repeatedly claims it is taking residents’ complaints seriously…but just as repeatedly fails to do so
In the last few years, LBWF has repeatedly claimed that it is taking residents’ complaints seriously, and learning from them, explaining: ‘Complaints are an important way for an organisation to be accountable to the public, as well as providing valuable insights into organisational performance and the conduct of staff providing services to residents in order to drive improvement in service delivery’. Of course, many big corporates make similar noises, it’s become fashionable. Yet in this particular case, there is reason to be circumspect, because LBWF rhetoric is one thing, reality sometimes quite another. This post takes a c... »
