LBWF censured by an Ombudsman again, this time because it sent an invoice demanding £6,000 to a vulnerable resident…though when challenged admitted this was an ‘error’

Hardly a week goes by without someone from LBWF repeating the twin mantras that ‘Residents are at the heart of everything we do’, and ‘We are determined to be a Council that listens to and works for everyone’. Regrettably, hardly a week goes by, either, without evidence emerging that, especially for anyone who is disadvantaged, these mantras are at best an aspiration for the future, at worst ... »