ombudsman

LBWF promises always to ‘put people first’, but as yet another example demonstrates, this is a fiction

July 7, 2025 Ombudsman 0

Renowned Waltham Forest campaigner James O’Rourke spends a good deal of time looking out for his brother, who has a learning disability and resides in supported living accommodation. Like many people in similar situations, taking on this responsibility brings Mr. O’Rourke into regular contact with LBWF, and this has caused him and his brother serial problems. In a recent e-mail to a senior officer... »

The Housing Ombudsman Service upholds local council tenant Michelle Edwards’ complaints about her lamentable treatment by LBWF, again undermining LBWF’s claim to be resident focused

January 24, 2025 Housing, Ombudsman

In a recent ruling, the Housing Ombudsman Service (HOS) finds in favour of long-term local council tenant Michelle Edwards over the way that LBWF has handled a series of complaints that she submitted in 2022 and 2023 (the most serious about Anti-Social Behaviour (ASB)) and concludes that that there have been four clear instances of LBWF ‘maladministration’. Some of the details are eye catching. Fo... »