Town hall staff and policies

The Housing Ombudsman Service berates LBWF for its error-strewn response to a resident’s routine request for information

Hardly a week goes by without someone from the Town Hall popping up to insist that, in everything LBWF does, it is ‘resident focused’. However, as previous posts have suggested, whether such a boast can be sustained remains debateable. In this context, a recent complaint that a LBWF tenant lodged with the Housing Ombudsman Service (HOS) is significant. The tenant had wanted to confirm that her ten... »

LBWF opts for worthless ‘unconscious bias training’, while long-term staff recruitment and reward inequalities remain in place

In recent months, LBWF has employed third parties to put about 1,600 of its staff through unconscious bias training (UBT). Some will no doubt applaud, seeing this as a firm step forward in the fight against racism and discrimination. However, such commendation is more than a little misguided. UBT is certainly in vogue, and at present there is an increasingly influential cohort of HR professionals,... »