Posts

The Housing Ombudsman makes three findings of severe maladministration in cases involving London Borough of Waltham Forest

February 1, 2024 Housing

Taken direct from the Housing Ombudsman’s webpages, here https://www.housing-ombudsman.org.uk/2024/02/01/waltham-forest-council-failings-in-three-different-cases/ ‘The Housing Ombudsman has made 3 findings of severe maladministration in 3 cases involving Waltham Forest Council, including poor handling of a damp and mould case involving a vulnerable resident and another resident experiencing Anti-Social Behaviour (ASB) for 5 years. With the important role that social housing has to play in giving safe and secure housing to millions, the learning in these reports should help landlords provide effective services that protect this aspiration. Case A In Case A (202217685) th... »

LBWF Chief Executive Linzi Roberts-Egan orders a review of how the council handles residents’ requests for information, but the omens are not encouraging

January 24, 2024 Freedom of Information Act, LBWF spin, Mark Hynes

In a recent e-mail, LBWF Chief Executive Linzi Roberts-Egan tells me: ‘We are currently reviewing our FOI [Freedom of Information Act] and SAR [Subject Access Request] processes to ensure they are as effective and efficient as possible and that the errors identified in dealing with your FOI and SAR will be avoided in the future’. If this review is meaningful, then it will be welcomed. But as is always the case with LBWF, it is advisable to be cautious, because as the pertinent history indicates, fine words are one thing, fine actions quite another. To start with, it is notable that the designated head of service, the Data Protection Officer Mark Hynes (who of course is also Monitoring Office... »

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EXCLUSIVE From 2015 to 2022 the number of senior staff in the Town Hall grew nearly fourfold, the cost of employing them did too, but service levels remained average

January 9, 2024 Cllr. Grace Williams, LBWF finance, LBWF spin, Senior staff pay

What follows looks in greater detail at an earlier post’s revelation (see links) that in the past few years, despite repeatedly complaining about government imposed cuts, LBWF in fact has spent millions more from the public purse appointing expensive senior staff.  To get a better handle on this surprising development, I have analysed the annual series which LBWF publishes about its senior staff (here defined as everyone from the chief executive, paid £217,762 p.a., through the different directors and heads, down to grade PO8, paid £50-55,000 p.a.), focusing particularly on the period 2015 to 2022, when the data was presented in common format (regrettably, a 2023 update has yet to appea... »

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LBWF embarks on staff redundancies but quietly admits that it’s allowed senior staff hires to mushroom, even as resident satisfaction with the council plummets

December 19, 2023 LBWF spin, Redundancies

LBWF never ceases to amaze. Take its current voluntary redundancy programme. Of course, the timing, just before Christmas, is deplorable, and says everything about how little the Town Hall leadership really cares for those who work for it. But putting that point aside, it’s very interesting to see how LBWF justifies itself.  Predictably, the story being spun for public consumption is that ‘the urgent need to address financial constraints’ stems from ‘reduced government funding, a challenging economic climate and escalating service demands’, in other words, ‘it’s nothing to do with us, gov’. But internal briefings introduce an important qualification. For it turns out that in recen... »

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The Sunday Telegraph reports the ‘misery’ that speed humps are causing in Chingford

December 11, 2023 LBWF spin, Mini-Holland

Yesterday, the Sunday Telegraph published a long story about the Chingford speed hump saga, which is archived here: https://www.telegraph.co.uk/news/2023/12/10/speed-bumps-bring-misery-to-london-borough-chingford/ Amongst the many striking observations included are the following: ‘Shanta Prasad was born in her home on Chingford’s Old Church Road in 1964 and has lived there ever since. In all of those 59 years, she has never had any trouble sleeping – until last year, when London Borough of Waltham Forest installed a speed bump outside her house. “As soon as they were installed, our houses started to shake, it’s a busy arterial road, and when you get buses and lorries, it’s like Formula... »

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