LBWF censured by an Ombudsman again, this time because it sent an invoice demanding £6,000 to a vulnerable resident…though when challenged admitted this was an ‘error’
Hardly a week goes by without someone from LBWF repeating the twin mantras that ‘Residents are at the heart of everything we do’, and ‘We are determined to be a Council that listens to and works for everyone’. Regrettably, hardly a week goes by, either, without evidence emerging that, especially for anyone who is disadvantaged, these mantras are at best an aspiration for the future, at worst a disingenuous fiction. A new case adjudicated on by the Local Government and Social Care Ombudsman service (hereafter LGSCO) again proves the point. Mr. X is an adult with a learning disability who resides in supported living accommodation, and receives direct payments from LBWF to meet his a... »