The Housing Ombudsman Service berates LBWF for its error-strewn response to a resident’s routine request for information
Hardly a week goes by without someone from the Town Hall popping up to insist that, in everything LBWF does, it is ‘resident focused’. However, as previous posts have suggested, whether such a boast can be sustained remains debateable. In this context, a recent complaint that a LBWF tenant lodged with the Housing Ombudsman Service (HOS) is significant. The tenant had wanted to confirm that her tenancy automatically would be handed down to her son, and believed that the relevant information was contained in a council document called ‘Appendix 10’. But when she had looked for ‘Appendix 10’ on LBWF’s website, it didn’t appear to be there, and so she had contacted the Town Hall for advice. What ... »